Job duties in a few tidy bullet points:

• Assists the Product Manager and Director of Product Management with development, implementation, and support of the assigned products: Content Management System (template websites) and AppEngine (forms)
• Provides tier 1 support for administrative users and tier 2 support for end users of the template websites and forms
• Uses data from support tickets to identify and propose improvements to the products, documentation, and processes
• Develops subject matter expertise in configuration options for the assigned products
• Assists the Product Manager and Director of Product Management in development of AppEngine prototypes
• Performs scheduled maintenance updates for websites and forms, as requested by the partner
• May lead the implementation of template websites and forms requiring the generation of status reports, timelines, administrative user training, and launch
• Assists the Product Manager with product upgrades including regression testing, scheduling, and external customer communications
• Maintains primary responsibility for continually updating the Webmaster’s website, which is a communication and training portal for administrative website users, to remain relevant
• May function as the project manager for internal WIN projects, which includes documentation of scope, development of timeline, development of a communication plan, and coordination of multiple divisions for project completion

You will definitely need all this:

• Must display a positive attitude and patience in dealing with customers with varying technical experience or knowledge
• Excellent listening skills to accurately assess requests and information provided by partners
• Self-motivated with the ability to multi-task, prioritize tasks and deliver results to ensure timely follow-up and follow-through

• Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment
• Must possess strong analytical and problem-solving abilities
• Must display initiative to help identify opportunities for improvements based upon customer feedback
• Proficient with the Microsoft Office Suite
• Exposure to a CMS system in a professional environment is strongly preferred
• Excellent written and verbal communication skills
• Must be self-motivated and proactive